Frequently asked questions

1) Do I have the right to choose the body shop?
Yes, according to Nevada Revised Statute 690B.016, you not only have the legal right to choose the shop that repairs your vehicle, but your insurance company is required by law to notify you of that right.

2) Why do estimates vary?
Reasons can be the amount of time spent on a estimate, type of parts used (new factory, aftermarket, and or used) as well as the fact that some shops prefer to mask off trim items when painting while the higher quality shops will remove them which gives it a factory look when completed. .

3) Deductible Waivers?
Some shops have been advertising that they will waive the deductible if you select their shop. Be very careful, there are two potential problems with this practice:
1. Although it is not prohibited by state law, waiving the deductible may be a violation of your contract agreement with your insurance company. Always check with your company before accepting any offers to waive your deductible. If the violation is detected, you insurance company may bill you for the deductible.
2. According a recent article by an Officer of Nevada Attorney General’s office, companies that waive deducible have a tendency to fall into the temptation of padding their bill, take short cuts on repairs, and use inappropriate parts to make up the difference. How else are they suppose to recoup the lost income from waiving the deductible?

4) Do I have to settle for aftermarket body parts as my insurance may have estimated for?
Your policy may include their option to use these parts. They may tell you up front if you want original manufacturer parts you will have to pay the difference. However, if these aftermarket body parts are used and they don’t meet factory specs for your car, the insurance is obligated to pay for original parts at that point, as most promise to return your car to as close as pre-loss condition as possible.
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